We are updating how feature requests are collected and managed. As part of this change, the Feature Requests Portal will be retired and replaced with a more direct submission process through customer support. While we are changing how enhancement requests are submitted, the overall process for reviewing and prioritizing requests will stay the same. This update simply allows us to manage all customer input in one place, improving visibility, coordination, and response times.
What’s Changing
As of May 31, 2026 the current Feature Requests Portal will no longer be available for submitting or tracking feature ideas. Instead, all new feature requests should be submitted directly through EBSCO Connect.
How to Submit a Feature Request
To submit a feature request after June 1, 2026:
- Log in to EBSCO Connect
- Create a new support ticket
- Clearly describe your feature request, including:
- The problem you are trying to solve
- Your proposed solution or idea
- Any relevant use cases or examples
Our teams will review submissions as part of our standard evaluation process.
What Happens to Existing Portal Requests?
Existing requests submitted through the Feature Requests Portal will continue to be reviewed and considered. However:
- No new submissions can be made in the portal after May 31, 2026
- Ongoing communication about feature requests will transition to support channels where applicable
Need Help?
If you have questions about this transition or need assistance submitting a request, please contact our support team through EBSCO Connect.