The control over widget code lies entirely with the widget provider. Whether you've acquired the widget code from another EBSCO service, product, or a third-party provider, we advise you to attempt the following troubleshooting steps. If these steps do not resolve the issue, we kindly ask you to reach out to the widget provider for further assistance.
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Check Integration Instructions: Review the integration instructions provided by the widget provider. Ensure that you've followed all the steps correctly, including any necessary configuration settings.
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Review Code and Settings: Double-check the code you added to your Stacks website and any settings or options provided by the widget provider. Ensure that you've copied everything correctly.
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Update Widget Version: Ensure that you're using the latest version of the widget. Updates often include bug fixes and improvements that can resolve display issues.
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User Permissions: Confirm that the widget has the necessary permissions to access and display content on your website. This is especially important if the content is protected or restricted.
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Responsive Design: If the widget isn't displaying well on mobile devices, consider checking its responsiveness. Ensure that it's designed to adapt to various screen sizes.
- Contact the Widget Provider: Contact the widget provider's support team for assistance. They have control over the code used to generate the widget and may have specific troubleshooting steps or updates that can resolve the issue.